You are well within your rights to cancel an order. Please ensure your request to cancel meets the following criteria:
If you cancel your order prior to it being dispatched you will receive a refund on the purchase price less a 10% cancellation fee on the total of your order to cover administration expenses.
If your cancellation request is received AFTER your order has been dispatched your request will not be processed due to your order being in transit. Please refer to our refund policy to see if you are eligible for a refund.
Please be aware that you cannot cancel your order or get a refund if the problem was outside the control of Perpetual-Peace-Memorials or if you:
- changed your mind
- insisted on having a service provided in a particular way, against our advice
- failed to clearly explain your needs to us.